Can I trust Zen’s Tea House?
Since 2012, our mission has been helping people through the power of tea and we have sought to care for our customers, employees, and those in our local community. For more information and testimonials, check our many customer reviews on our website or Facebook page. Our teas are recommended by healthcare professionals.
Does buying our teas trigger a recurring charge?
No, you will only be charged the one time at checkout. If you would like to subscribe to our monthly tea club and receive new teas each month, you can subscribe through the Tea Club Subscription page and cancel at any time.
Is Zen’s Tea House 100% Organic and Vegan?
All products advertised organic are 100% organic and vegan, harvested from our plantations.
Are Zen's teas caffeine-free?
You can easily find caffeine information for each tea on their respective pages. Look out for a logo that states either "Caffeine-Free" or "Contains Caffeine".
What is Zen’s shipping policy?
Please allow 3-5 business days for processing. Because we 100% hand assemble all of our products and only use the highest quality, each item does take time. Depending on when the online order is made and the number of supplies available, some orders are delayed in shipping. We aim to ship out our online orders immediately, but please allow approximately 3-5 business days.
I want a refund, what do I do?
Please allow 10 business days for us to process reimbursements via check. You are able to exchange your tea at any of our locations for any tea of equal or lesser value, no questions asked.
Maybe you are not satisfied with your teas and you want new teas? We can send you a promo code for the same amount of tea you spent + FREE shipping. Our goal is to help you get the teas/herbs you are looking for.
30 day return policy, how does it work?
Zen's Tea House has a 30 day return policy. Call 1-833-936-7832 for more information. You can go to any of the Zen's Tea locations:
- 6550 Greenleaf Ave, Whittier CA 90601
- 11938 Washington Blvd, Santa Fe Springs CA 90606
- 12848 Pioneer Blvd, Norwalk CA 90650
We have Farmers Markets in Los Angeles County, Orange County, Riverside County & San Bernardino County. All farmer's markets offer the same 30-day return policy.
How do I contact Zen's Tea House?
You can call us at 1-833-936-7832 if you have any concerns about Zen’s Teas. Please keep in mind we are a company of about 30 people so if you would like a more detailed explanation please contact us via email at email@example.com.