What is Zen's shipping policy?
Please allow 3-5 business days for USPS First Class shipping. We aim to ship out all online orders within 1-2 business days. Orders that pay $9.99 receive USPS Priority Shipping. Because we 100% hand assemble all of our products and only use the highest quality, each item does take time. Depending on when the online order is made and the amount of supplies available, some orders are delayed in shipping; Zen's Tea House products are not waiting on the shelves for online orders. For any questions please email firstname.lastname@example.org
A flat fee of $9.99 for United States Postal Service, Priority Shipping. All free shipping is mailed USPS Priority Shipping.
We ship United States Postal Service. Prices vary with location. Most are $25.00 flat.
What if my online order does not arrive?
Please email us to receive your tracking number; we currently do not have the technology to automaticly upload a tracking code. If you tracking number shows your order was delivered then we will contact the United States Postal Service. Due to COVID-19 there have been delays.
Policy regarding third party delivery?
We allow customers to order online for third parties and usually shiping within 1-2 business days. Please allow 5-10 business days for the package to arrive. We request that if you are calling on behalf of the third party to please provide us the third party's contact info so that we can ensure delivery.