Refund Policy (Q&A)

What is Zen's shipping policy?

Please allow 3-5 business days for USPS First Class shipping. We aim to ship out all online orders within 1-2 business days. Orders that pay $9.99 receive USPS Priority Shipping.

ALL SPECIAL REQUESTS must be in compliance with USPS (https://www.usps.com/) For example we CANNOT "Put package under your Patio chair or ring the doorbell or instruct the Post Office delivery person on how to deliver your package."

Because we 100% hand assemble all of our products and only use the highest quality, each item does take time. Depending on when the online order is made and the amount of supplies available, some orders are delayed in shipping; Zen's Tea House products are not waiting on the shelves for online orders. For any questions please email info@zenstea.com

DOMESTIC

A flat fee of $9.99 for United States Postal Service, Priority Shipping. All automatic free shipping receives USPS First Class Shipping

INTERNATIONAL

We ship United States Postal Service. Prices vary with location.

The customer is #1

If you have any concerns about the products on Zen's Tea House please contact us via email at info@zenstea.com or call us at 1-888-866-4299

Please allow 10 business days for us to process reimbursements. You are able to exchange your tea at our shop or any of our Farmers Market locations for any tea of equal or lesser value, no questions asked. If your order was online please allow up to additional 30 business days to refund your card electronically (due to COVID-19).

Is Zen's Tea House 100% Organic?

All products labeled Organic are 100% Organic. Click the link to see a video of one our organic plantations- https://www.youtube.com/watch?v=f0A5NUYFqKI

What if my online order does not arrive? Cancellation policy

Please email us to receive your tracking number; all orders receive a tracking number. If your tracking number shows your order was delivered then we will contact the United States Postal Service.

Policy regarding third party delivery? Delivery policy

We allow customers to order online for third parties and ship Priority Shipping USPS within 1-2 business days. Please allow 5-10 business days for the package to arrive. We request that if you are calling on behalf of the third party to please provide us the third party's contact info so that we can ensure delivery. We CANNOT ensure delivery unless we have the contact information of the third party. Delivery policy — Describe how and where goods are shipped, and on what timeline.

Refund policy & Cancellation policy

Please allow 3-5 business days for USPS First Class shipping. We aim to ship out all online orders within 1-2 business days. Orders that pay $9.99 receive USPS Priority Shipping. Because we 100% hand assemble all of our products and only use the highest quality, each item does take time. Depending on when the online order is made and the amount of supplies available, some orders are delayed in shipping; Zen's Tea House products are not waiting on the shelves for online orders. For any questions please email info@zenstea.com

Please email us to receive your tracking number. If your tracking number shows your order was delivered then we will contact the United States Postal Service.

For cancellations we do require a 30 day waiting period to track your order. If your order was not shipped then typically refunds are make withing 7-10 days. The conditions customers can cancel subscriptions or reservations at any time. Zen's Tea House motto is helping people through the power of tea and we seek to support all people with our Refund & Cancellation policies

Satisfaction guarantee

- If you do not like your teas you will receive a promo code of equal value of the tea you did not like. *ONLY applies to online orders on www.ZENSTEA.com NOT monthly subscriptions or SPECIAL PROMOTIONS.

- Zen's Tea House accepts all deliveries if customers send UNOPENED teas back. Opened Teas will not be accepted.

Any other questions? Customer Service

Feel free to call us at 1-833-936-7832 or email us at info@zenstea.com The Zen's Tea House motto is helping people through the power of tea and we seek to support all people with our policies and customer service.

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